Refund policy
Refund Policy
At Nasrflowers, we strive to ensure customer satisfaction by offering high-quality products and services. However, if you are not satisfied with a specific product or have encountered an issue, please review our refund policy below.
Eligible Products for Refund
Artificial Bouquets Only
Artificial flower bouquets can be exchanged or refunded within 24 hours of receiving the order.
Products will be inspected within one business day to confirm their condition before issuing a refund.
Non-Refundable Products
Natural Bouquets
Due to their delicate nature, natural flower bouquets cannot be refunded or exchanged.
Please choose these products carefully before placing an order.
Refund Conditions
The product must be unused and in its original condition.
The product must be properly packaged with all included components.
Refunds will be processed within 14 business days after inspection and approval.
Refund Method
Refunds will be issued using the same payment method used at the time of purchase:
Cash payments: refunded in cash.
Electronic payments (InstaPay or credit card): refunded to the original bank account or card used.
How to Request a Refund
To request a refund, please contact our customer service team via:
Email: nasrflowerbusiness@gmail.com
Phone or WhatsApp: 01099080326 – 01080555244 – 01223337072
Please include the following information:
Order number
Details of the product to be refunded
Reason for the refund request
Additional Notes
This policy does not cover damages resulting from misuse or failure to follow care instructions.
In case of a manufacturing defect, the product will be refunded or replaced at no additional cost.
With best regards,
Nasrflowers Team